Privacy Policy
Effective Date: August 27, 2024
1. Information We Collect
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). We collect the following types of personal information:
Information You Provide:
- Contact Information: Name, email address, phone number.
- Identification: For certain services, we may collect identification documents (e.g., driver’s license, passport) for identity verification purposes, in compliance with BACB requirements.
- Background Check Information: With your consent, we may collect background check information for services where you may interact with vulnerable individuals.
- Payment Information: We use third-party payment processors (e.g., Stripe) to handle payments and do not store your full credit card information on our servers.
- Communications: When you contact us (e.g., via email, contact form), we collect the content of those communications.
Information We Collect Automatically:
- Usage Data: We collect information about your interactions with our website, such as the pages you visit, links you click, and the time spent on each page. We collect this data using cookies, web beacons, and similar technologies.
- Device and Log Data: We collect information about the device you use to access our website, such as your IP address, operating system, browser type, and referring/exit pages.
2. Use of Information
We use the information we collect for the following purposes:
- To Provide and Improve Services: We use your information to provide, operate, and improve our services, including BCBA and BCaBA supervision, RBT Competency Assessments and Recertifications, CEU courses, and online study materials.
- To Process Transactions: We use your information to process your payments for our products and services.
- To Communicate With You: We may use your information to respond to your inquiries, provide customer support, and send you administrative information about your account or our services.
- Marketing and Advertising: We may use your information to send you promotional emails about our services, new offerings, or other information we think may be of interest to you. You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in any email we send.
- Website Analytics: We use analytics tools, including third-party services like Google Analytics, to understand how users interact with our Website, track website traffic, and identify areas for improvement.
- To Comply with Legal Obligations: We may use and disclose your information as required by law, regulation, or legal process (e.g., to comply with a subpoena or court order).
- To Protect Our Rights and the Safety of Others: We may use and disclose your information to protect our rights, property, and safety, as well as the rights, property, and safety of our users or others.
3. Communications
We may communicate with you through various channels, including email, phone calls, and text messages.
- Email: We may use your email address to send you updates about your account, respond to your inquiries, provide customer support, and share information about our services, including promotional offers and newsletters.
- Phone Calls: We may use your phone number to contact you for customer support, schedule consultations or meetings, or discuss your account or orders.
- Text Messages: You consent to receive text messages from us in connection with activities such as filling out web forms, contacting our support team, placing orders, scheduling calls, receiving important updates or notifications related to our services, and receiving reminders for upcoming meetings, appointments, and deadlines. You also consent to receive text messages for marketing purposes, such as promotional offers and updates about new products or services.
By providing your email address, phone number, and using our services, you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We DO NOT share your mobile phone number or other mobile information with third-party companies for their marketing or promotional purposes.
You can opt out of receiving marketing emails and text messages at any time by following the unsubscribe instructions provided in the email or by replying “STOP” to any marketing text message you receive from us. You will still receive transactional emails and text messages related to your account or orders, even if you opt out of marketing messages.
4. Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: We may share your information with trusted third-party service providers that assist us in providing and improving our Website and services, such as payment processors, website hosting providers, marketing platforms, and analytics providers. These providers are obligated to protect your information and are only authorized to use it on our behalf.
- Legal Authorities: We may disclose your information to comply with applicable laws, regulations, legal process, or governmental requests, such as to comply with a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other similar corporate transaction involving MD Analytics, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or use of your personal information.
5. Data Security
We take reasonable measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Encryption: We use SSL/TLS encryption to protect your data in transit between your browser and our servers.
- Firewalls: We use firewalls to help prevent unauthorized access to our systems.
- Access Controls: We restrict access to personal information to authorized employees and service providers who need to know the information to perform their job duties.
While we implement these and other security measures, no website, online service, or electronic transmission of information can be entirely secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. We may also retain your information for longer periods as permitted or required by law, such as for tax and accounting purposes or to comply with legal obligations.
- Client Files: We are required by the BACB to retain client files, which may include personal information, for a minimum of five (5) years.
- Other Data: We may retain other data, such as Website usage data, for longer periods to improve our services and for analytical purposes.
7. Your Privacy Rights (For Users in Certain Jurisdictions)
Depending on your residency, you may have certain rights regarding your personal information, including:
- Right to Access and Rectify: You may have the right to request access to and receive a copy of the personal information we hold about you. You may also have the right to request that we correct any inaccuracies in your personal information.
- Right to Erasure (Right to be Forgotten): You may have the right to request that we delete your personal information, subject to certain exceptions allowed by law (e.g., if we need to comply with legal obligations).
- Right to Data Portability: In certain circumstances, you may have the right to request that we transmit your personal information to another organization in a structured, commonly used, and machine-readable format.
8. Children's Privacy
Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete the information.
9. Cross-Border Transfers
Our Website and servers are located in the United States. If you are visiting our Website or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. Data protection laws in these countries may be different from those in your country of residence. By providing us with your information, you consent to the transfer of your information to the United States and other countries where we operate.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided your email address), by posting a notice on our Website, or by other means as required by applicable law.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Privacy Agent
MD Analytics, Inc.
722 Collins Hill RD STE H-111
Lawrenceville, GA 30046-4118
or Contact Us Online